Posted: 13 Dec 2016 15:11 EST Last activity: 23 Jan 2018 5:47 EST
How to Get Your Posts Noticed (Step 2: Categorization)
When you have a question, the best thing is for you to actually receive an answer to it! That is probably the reason you came to the Product Support Community in the first place. So, what can you do to ensure that you will receive not only a helpful reply but a correct answer? I'll show you one way to go about it.
Let's start with when you are writing your post. I've already told you that you should Enhance Your Title. The next thing you should do for your question is to select the proper categories. When you are done writing your question by filling out the Body section and scrolling down to hit Save, stop where it says Product Topic Category. Choose 1-3 of these that are specific to your question.
If you click within this block, you will see a list of options for categories. You can even do type-ahead and the system will show you the ones you are typing if they are available. (Note: For quick view, on the left pane of our home page will show you all the Topics available)
We have teams that are subscribed to those categories that they are subject matter experts in. This helps them as well as other customers who are following posts to help you out. If you choose User Interface but your post is about Integration, the correct people are not going to see your post. That is why this is important for you to select the appropriate categories for your question.
And that is it! Start categorizing your posts today!