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infosys
Posted: November 9, 2015
Last activity: November 22, 2015
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How to remove Defalut SLA message from UI?
How can we remove the default SLA message from the display? When we open a case the screen displays "SLA to Resolve Exception: The deadline was 1 day, 6 hours ago" with red background.
Please help me to find the setting to remove this message.
The SLA banner along with the confirmation message and case summary stores in
Work-pyCaseMessage OOTB section. We can control the display by copying (save as) it to our application.