Discussion2Replies424Views×Close popoverVeera Reddy Saddala (VeeraReddySaddala) infosys Senior Associate Consultant infosys GB View Profile VeeraReddySaddala Member since 2015 22 posts infosys Posted: November 9, 2015Last activity: November 22, 2015Posted: 9 Nov 2015 1:58 ESTLast activity: 22 Nov 2015 13:44 EST Closed How to remove Defalut SLA message from UI?How can we remove the default SLA message from the display? When we open a case the screen displays "SLA to Resolve Exception: The deadline was 1 day, 6 hours ago" with red background.Please help me to find the setting to remove this message. User Experience ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 5 years agoPosted: 9 Nov 2015 8:49 EST×Close popoverVeera Reddy Saddala (VeeraReddySaddala) infosys Senior Associate Consultant infosys GB View ProfileVeeraReddySaddala infosys replied to VeeraReddySaddalaThe SLA banner along with the confirmation message and case summary stores in Work-pyCaseMessage OOTB section. We can control the display by copying (save as) it to our application. Posted: 5 years agoPosted: 22 Nov 2015 13:44 EST×Close popoverPhani Sahukaru (sahup1) PEGA Associate Architect - Financial Services Pegasystems Inc. IN View Profilesahup1 PEGA replied to VeeraReddySaddalaotherwise, do not associate SLA (leave it blank) rule on the assignment shape... and share your observations.