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infosys
Posted: 4 years ago
Last activity: 4 years 11 months ago
How to remove Defalut SLA message from UI?
How can we remove the default SLA message from the display? When we open a case the screen displays "SLA to Resolve Exception: The deadline was 1 day, 6 hours ago" with red background.
Please help me to find the setting to remove this message.
Posted: 4 years ago
Posted: 4 years ago
otherwise, do not associate SLA (leave it blank) rule on the assignment shape... and share your observations.
The SLA banner along with the confirmation message and case summary stores in
Work-pyCaseMessage OOTB section. We can control the display by copying (save as) it to our application.