Discussion2Replies413Views VeeraReddySaddala Member since 2015 21 posts infosys Posted: 4 years agoLast activity: 4 years 11 months ago Closed How to remove Defalut SLA message from UI?How can we remove the default SLA message from the display? When we open a case the screen displays "SLA to Resolve Exception: The deadline was 1 day, 6 hours ago" with red background.Please help me to find the setting to remove this message. User Interface ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 4 years agoVeeraReddySaddala infosys replied to VeeraReddySaddalaThe SLA banner along with the confirmation message and case summary stores in Work-pyCaseMessage OOTB section. We can control the display by copying (save as) it to our application. Posted: 4 years agosahup1 PEGA replied to VeeraReddySaddalaotherwise, do not associate SLA (leave it blank) rule on the assignment shape... and share your observations.