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PremkumarG Member since 2013 20 posts
cognizant
Posted: 4 years ago
Last activity: 4 years 3 months ago
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How to Switch Thread in CPM 7.1.3

Hi All,

we are using CPM 7.1.3 over Pega 7.1.8

In our application we have a link on Customer 360 screen( CPMCompsiteContainer)

Consider if the agent opens a wrong customer we can do  internal search and reload the interaction with new customer details.

This works fine now. but now we also have a requirement to make the link availble in all opened task page too so that agent can click and open the right customer from any screen.

 

Now the problem is.. If i open any Intent task thread switches to the task pyWorkpage page context. So I am unable to Reload the parent Interaction pyWorkPage with new customer detail.

If there a way to achieve this?. Am i able to switch thread manually? I am struck.

Kindly advice its urgent.

 

Thanks in advance,

Prem

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