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Olivia Morley (OliviaMorley)
PEGA
Product Marketing Manager - Community Engagement
Pegasystems Inc.
US
OliviaMorley Member since 2021 21 posts
PEGA
Posted: June 2, 2021
Last activity: June 3, 2021
Posted: 2 Jun 2021 13:53 EDT
Last activity: 3 Jun 2021 1:39 EDT

How to use design thinking for customer experience: Part one

Customer service representatives use computers at a desk

This week on the Pega Community Blog, UX Product Designer Jess Robinson explains why it is necessary to consider how both customers and customer service representatives (CSRs) will engage with your customer service product. Jess explains how you can use design thinking to identify relevant user personas and microjourneys.

Read more here:https://community.pega.com/blog/how-use-design-thinking-customer-experience-part-one

Have you used design thinking to create a seamless user experience? How did you do it? Reply and let us know!

***Edited by Moderator: Pooja Gadige to add PegaBuzz tag***
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