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MphasiS
Posted: February 22, 2016
Last activity: February 23, 2016
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Inbound Email - DSN - Work Object Creation
Hi,
I have created a service email that will create a work object. The email listener has also been configured. The work objects are getting created correctly.
But the work objects are created even for DSN emails. I have verified that the Process DSNs in Process Tab in Email Listener rule is unchecked.
Can you please let me know if I have to do any other setting.
Regards,
Prasanna
Hi Prasanna
So if you want to Process DSN messages (Handle a DSN response) then check the box "Process DSNs".
If you want the DSN message to be ignored (work object created successfully) then Un-Check the box,
Ensure the Process DSNs checkbox is set correctly for your use.
Regards
Elly