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 Prasanna Ragav Ramadoss (Prasanna.Ragav)
MphasiS

MphasiS
US
Prasanna.Ragav Member since 2013 2 posts
MphasiS
Posted: February 22, 2016
Last activity: February 23, 2016
Posted: 22 Feb 2016 10:14 EST
Last activity: 23 Feb 2016 10:56 EST
Closed

Inbound Email - DSN - Work Object Creation

Hi,

I have created a service email that will create a work object. The email listener has also been configured. The work objects are getting created correctly.

But the work objects are created even for DSN emails. I have verified that the Process DSNs in Process Tab in Email Listener rule is unchecked.

Can you please let me know if I have to do any other setting.

Regards,

Prasanna

Pega Academy
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Posted: 5 years ago
Posted: 22 Feb 2016 15:35 EST
Elly Gray (graye)
PEGA
Principal Instructor
Pegasystems Inc.
GB

Hi Prasanna


So if you want to Process DSN messages (Handle a DSN response) then check the box "Process DSNs".


If you want the DSN message to be ignored (work object created successfully) then Un-Check the box,


Ensure the Process DSNs checkbox is set correctly for your use.


Regards


Elly
Posted: 5 years ago
Posted: 23 Feb 2016 10:35 EST
Prasanna Ragav Ramadoss (Prasanna.Ragav)
MphasiS

MphasiS
US

Hi Elly,


I want the DSN message to be ignored, so I have unchecked the box. But still, the work objects are being created for DSN messages.


Regards,


Prasanna
Posted: 5 years ago
Posted: 23 Feb 2016 10:40 EST
Elly Gray (graye)
PEGA
Principal Instructor
Pegasystems Inc.
GB

Hi Prasanna


Unless the DSN messages are handled they will continue to process exactly the same as if a DSN hasn't occurred.  If you want to ignore them Tick the box to catch the DSN but do not configure how to handle these Messages. 


Which  CLSA exercise is this issue appearing?


Thanks


Elly
Posted: 5 years ago
Posted: 23 Feb 2016 10:56 EST
Prasanna Ragav Ramadoss (Prasanna.Ragav)
MphasiS

MphasiS
US

Thank you Elly. This is not in the exercise but in the Inbound Email lesson - Handle Auto-Reply and Delivery Status Notification (DSN) messages

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