Amit Kumar (AmitK248)

AmitK248 Member since 2014 5 posts
Posted: March 21, 2015
Last activity: March 21, 2015
Posted: 21 Mar 2015 2:34 EDT
Last activity: 21 Mar 2015 9:57 EDT

Inboundemail service exercise issue

In the Inboundemail service - Design and Configuration exercise , the following scenario is explained -  "when Emails can be used for work processing in situations where a decision is required, such as the manager review in the purchase request flow where the manager can either approve or reject the purchase request."

The email to the manager does contain two links, one for each flow action and the group manager can reply by clicking one of the flow action links in the email.At this step the work item should automatically get processed according to the flow action. 

However whats happening with the provided solution is that the work item does not get processed and stays at the review assignment , Also a new purchase request gets created for the email thats sent to the inbound mail email account when manager clicks a flow action link.

Does anybody have some inputs on this issue.Thanks.

Pega Academy
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