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NisargK9 Member since 2014 27 posts
Tata Consultancy Services
Posted: 4 years ago
Last activity: 4 years 3 months ago
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Incoming Email Reply

How is an incoming email reply linked to an existing case? (Choose One)
Using the email address in the from field in the email header
Using the email address in the Reply-To field in the email header field
Using a unique ID in the Message-ID field in the email header
Using the work object ID in the subject of the email
 
 
The quiz says that option c is the correct answer.
 
But, in the lesson, it is demonstrated that the subject of the reply is used to identify the case to be worked upon.
 
 
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