Discussion

1
Replies
850
Views
Nisarg Kothari (NisargK9)
Tata Consultancy Services

Tata Consultancy Services
IN
NisargK9 Member since 2014 27 posts
Tata Consultancy Services
Posted: June 13, 2016
Last activity: June 13, 2016
Posted: 13 Jun 2016 9:47 EDT
Last activity: 13 Jun 2016 10:07 EDT
Closed

Incoming Email Reply

How is an incoming email reply linked to an existing case? (Choose One)
Using the email address in the from field in the email header
Using the email address in the Reply-To field in the email header field
Using a unique ID in the Message-ID field in the email header
Using the work object ID in the subject of the email
 
 
The quiz says that option c is the correct answer.
 
But, in the lesson, it is demonstrated that the subject of the reply is used to identify the case to be worked upon.
 
 
Pega Academy
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion.