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ScotRob Member since 2017 6 posts
Alliance Data Systems
Posted: 2 weeks ago
Last activity: 2 weeks ago

Issues submitting MC CreateChargeback with documents

We have recently started having issues within our test environment when trying to Create a Chargeback at MasterCard. Everything worked a couple weeks ago, but we started getting an 'invalid document type' error on every CreateChargeback call to MC. 

We are running PRPC 7.4 with Smart Dispute 7.41 and did recently install several hotfixes into the environment. The hot fixes installed are: HFix-66102, HFix-6643 and HFix-66793. 

I believe it may just be a coincidence with the hot fix installs though, because we performed a rollback to pre hot fix state and still received the same error from MC. 

Is anyone else experiencing similar issues with MC recently? We have a reached out to MC, but have not heard anything back yet. 

 

Smart Dispute for Issuers 7.41 Financial Services Senior System Architect
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