Posted: 5 Jan 2018 12:18 EST Last activity: 5 Jan 2018 12:18 EST
Join us for Pega Predicts: 5 Customer Engagement Trends for 2018: Thursday, January 18, 2018
Blow the dust off your crystal ball because it’s prediction season again! Forecasting the future is an inexact science, but here at Pega we’ve come pretty close. We have five predictions for customer engagement in 2018 (and beyond) and – based on our psychic readings – we’re certain that they’re right on the money.
There are a ton of questions we asked our Magic 8 ball. How will new regulations impact the “age of engagement?” What’s the role of transparency in artificial intelligence? And how will chatbots and other technologies factor in?
We could tell you the answers now, but that would ruin all the fun (and intrigue). Instead, join us on Jan. 18 to learn:
Pega’s top five predictions for customer engagement in 2018
Which metrics will be impacted (for better or for worse)
Which brands are ahead of the curve
What steps you can take to make 2018 a banner year for customer engagement