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MaryritaStyer Member since 2010 130 posts
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Posted: 2 years ago
Last activity: 2 years 11 months ago
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Join us as we discuss Shift to Customer-Centric Engagement through AI: Wednesday, November 29, 2017

Customers now expect brands to understand them and what they need – always – or they’ll simply move on. Winning companies, like Scotiabank, a leading financial service provider, committed to revolutionizing customer engagement for their customers, are using Artificial Intelligence (AI) as an always-on brain that represents the customer’s priorities across all touch points and decisions. This empowers employees and systems with the intelligent guidance needed to shift from a company-centric focus to customer-centric engagement.

Join usas we discuss the shift:

  • FROM siloed channels and interactions TO contextual and relevant experiences across all touch points in the customer journey
  • FROM predetermined processes and outcomes TO personalized interactions that adapt in real-time as the situation changes
  • FROM managing systems of information TO leveraging systems of insight

Register now

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