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Maryrita Styer (MaryritaStyer)
MOD
Digital Product Manager, Collaboration Center
Pegasystems Inc.
US
MaryritaStyer Member since 2010 131 posts
MOD
Posted: November 3, 2017
Last activity: November 3, 2017
Posted: 3 Nov 2017 14:46 EDT
Last activity: 3 Nov 2017 14:46 EDT
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Join us as we discuss Shift to Customer-Centric Engagement through AI: Wednesday, November 29, 2017

Customers now expect brands to understand them and what they need – always – or they’ll simply move on. Winning companies, like Scotiabank, a leading financial service provider, committed to revolutionizing customer engagement for their customers, are using Artificial Intelligence (AI) as an always-on brain that represents the customer’s priorities across all touch points and decisions. This empowers employees and systems with the intelligent guidance needed to shift from a company-centric focus to customer-centric engagement.

Join us as we discuss the shift:

  • FROM siloed channels and interactions TO contextual and relevant experiences across all touch points in the customer journey
  • FROM predetermined processes and outcomes TO personalized interactions that adapt in real-time as the situation changes
  • FROM managing systems of information TO leveraging systems of insight

Register now

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