Lock is not Getting Released till 2 Hours after selecting release lock option also
The pega version has been upgrade form 5.4 to 6.3 for one of the Application . When user is working on any of the WO ..Suddenly by chace system crashes or IE Closes by mistake.. the lock has been acquired to the WO with the same user. when she is trying to open the wo by opening the new session. she is able to see two oprtions Release lock and close button. When she clicks on release lock button. it is redirecting to the same page again.. and lock is not getting release. and it is automaticaly getting released after 2 hours.
PRPC maintains Work Item or Work Object or Case locks in the pr4_sys_locks table in the PRPC Database Repository. It appears as if there is a problem with releasing the lock through the "Release lock" client side option in your environment. This may be the result of some configuration problem that is not readily apparent and will require a more thorough review of your System Logs to properly troubleshoot. Please submit a Service Request (SR) so one of our technicians can work with you. You can do so by accessing the new My Support Portal (https://pdn.pega.com/support/my-support-portal).