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nikhil kumar (nikhilk5)
incessant technologies

incessant technologies
IN
nikhilk5 Member since 2015 6 posts
incessant technologies
Posted: May 7, 2016
Last activity: July 7, 2016
Posted: 7 May 2016 2:06 EDT
Last activity: 7 Jul 2016 1:43 EDT
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Locking Issue

I am facing an issue with the pega locks .I don't know if it is a pega issue or it is the default behavior .Somebody please reply to my post.

In my  case  I have specified the goal time as 15 minutes from the case creation time ,and the default locking time as 30 minutes .

The problem is even though the user is active on the case even after 30 minutes ,the sla agent is acquiring lock on the case and when the user submits the assignment ,he is getting an error saying .Please retry again .In the entire case creation time the user is in  a screen flow .

I just want to know ,how come the agent is acquiring the lock  on the work object when the user is active on the case.

 

Case Management
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