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Brendan Horan (BrendanHoran_GCS)
Technical Director, Global Client Support
Pegasystems Inc.
BrendanHoran_GCS Member since 2011 81 posts
Posted: July 22, 2016
Last activity: January 23, 2018

Meet the PSC Moderators!

Call me old fashioned, but with the popularity of streaming music apps around the world, I'm still a fan of listening to the radio. I think it's awesome to have almost any song ever written queued up to play based on some computer algorithm breaking down my preferences in music I wasn't even aware of. But it's my belief that you can tell the difference between an algorithm and a human being hand-selecting the next track to play, even if at the end of the day they are all the same songs. The ability to hear a lyric or rhythm that recalls some other song from a past memory is the kind of narrative a computer will never be able to capture.

It's a philosphy I carry over to this idea of community-building. The very concept of community, real or virtual, has nothing to do with the structure of the houses nor the coding of the software. It is all about the people engaged in it and ensuring that all involved are working together toward a common goal, with the support of other people who make sure the environment remains engaging and safe.

The goal of the PSC is to provide all Pega users a place to engage with each other to get the support they need; and to help toward that goal we have a team of moderators to help foster that engaging and safe environment.

Let me introduce them to you in their own words...

Hi, I’m Marissa. I’ll be one of your hostesses to this Product Support Community Party! I’ve been with Pega for a year this coming September and I’ve loved every minute of it. For those of you that know me from our days on the Mesh Platform, it’s great to see you again! For those of you that are new, welcome! As one of your moderators, I’ll be here to make sure that your questions get answers and that you have plenty of fun here! Keep your eyes peeled for upcoming Ask the Expert sessions! If you don’t know what those are, check out our past ones here. In my free time, I enjoy baking and hanging out at our new house with my husband and 2 dogs, Barney (dachshund) and Lola (Chihuahua).

Hello Everyone, I’m Lochan, a relatively new Community Moderator! I’m with Pega since 1.5 years. I’m a Technical Writer, Editor and now - a Community Moderator. My journey has been varied and I have cherished every experience.

I love learning, travelling, writing (I own a travel blog!) cooking and photography.

I look forward to making this community the best place to Ask and Share. #Search#Ask#Share#Support

I’m Vidyaranjan, greeting everyone across the world. You can call me Vidya or Vid. I’m one of the Moderators here on the Product Support Community. Last September, I started my journey with Pega as a Community Moderator and so far the ride has been an amazing and a memorable one. I have always believed that “Connect and Converse” is the key to achieve great things. So here I am, as a Community Moderator, as a facilitator to offer you the best experience on PSC.

It’s important to me that each one of you have a knowledgeable and valuable trip to the PSC with your questions, answers, ideas and everything related to the product and services. I’ll do my best to achieve this.

Please feel free to reach out to me on assistance with all things PSC offers. I’m looking forward to having a great time bonding and building a community we can’t stay far away from.

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