Multiple workgroup and muliple application for the same operator
i have a requirement to define multiple application with multiple workgroups (one workgroup for each app) for an operator , i am setting the default application and workgroup name dynamically during login time based on the application url.
The problem comes when the second application manager want to see the worklist of that particular operator or want to do the bulk transfer, that operator is not visible as the workgroup is different i.e. that operator is visible only to one application, other application manager cant see this operator in his/her workgroup.
How to achieve this multiple workgroup based on application using out of the box feature?
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Posted: 5 years ago
Posted: 5 Jul 2016 21:43 EDT
Brendan Horan (BrendanHoran)
Director, GCS Knowledge Management