Posted: 1 Feb 2017 10:37 EST Last activity: 4 Feb 2019 14:23 EST
My Support Portal explained for Pega Robotic Automation (formerly OpenSpan)
OpenSpan Support ticketing is now merged with Pega Support!! Find out how Support at Pega works by reading through this blog.
Question? Ask them on our Product Support Community (PSC) on PDN! Click here to connect with other users, search for information and ask your question. Ensure to select the Topic Category that’s related to Robotics while creating your post to ensure that you receive fast answers. Refer FAQs for Pega Robotics (OpenSpan) Community Members
Pega Knowledge Base: Search for information on PDN
Software download? Create a Support Request (SR) with Request Type as Media Request
Enter your ticket number in the Short Description field
How do I Reopen tickets in case I need further help on any of my existing tickets?
The option to reopen an existing support ticket is currently unavailable. Instead, open a new SR on My Support Portal mentioning the older SR number so that the engineer handling the SR can link them for you.