I'm sorry to hear that you are receiving an error when trying to open SRs. Please call into our Global Customer Support so that they may assist you with your account. I have updated your original post to remove your username.
There was a problem during the middle of the day which caused some users to get "Access Denied" when accessing My Support Portal. It has since been resolved. Please remember you can also call the Global Customer Support hotline if you have urgent support needs.