Posted: 28 Mar 2016 20:20 EDT Last activity: 5 Apr 2016 10:08 EDT
Not able to launch Pega Customer Service 7.1.4 PVS using Oracle VM VirtualBox Manager
I am trying to launch "Pega Customer Service 7.1.4" VM using Oracle VM VirtualBox Manager Version 5.0.14R105127, but it is not successful. I am seeing the following message when I try to launch. I even tried using Oracle VM VirtualBox Manager Version 5.0.15, but no luck. Please help.
The virtual machine 'Pega Customer Service 7.1.4' has terminated unexpectedly during startup with exit code 1 (0x1). More details may be available in 'C:\Softwares\Pega-7-CPM\PegaCS_714_vm_20151029\Pega Customer Service 7.1.4\Logs\VBoxHardening.log'.
This could be due to using different versions of VirtualBox and having some "hardening" introduced causing incompatibility. I found a reference regarding this on http://is.gd/w1LD94. For quicker resolution, I suggest you re-download a new instance of the PVS and also update VirtualBox to the current version.
I can confirm that I am able to run the PegaCS_714_vm_20151029 virtual machine using VirtualBox 5.0.16 r 105871.
It is possible that the VM Image you are using is damaged. Please download the Exercise System archive file again using the "Download Exercise System" button. Then extract it using 7-ZIP. We use 7-ZIP here at Pega Academy to prepare the Downloadable Exercise System Archive Files.
PFB the Log file content, I am sorry I don't see any option to attach logfile, so I had to copy paste entire log file contents below.
I am using Windows 7 Enterprise OS,initially I tried with VirtualBox 5.0.16 for Windows, It was giving same issue, uninstalled it and installed VirtualBox 5.0.14, just to check. But still getting same issue. Please help. Thanks.