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SVAQuest Member since 2012 87 posts
Tata Consultancy Services Ltd
Posted: 4 years ago
Last activity: 4 years 3 months ago
Closed

Not able to perform the checkout by a particular user:

One particular user(X) was not able to do the Check out the rule or ‘Save as’ the section rule(A), But other users(Y & Z) was able to perform the private Check out the rule or ‘Save as’ the section rule(A).

1. The below error messages are triggered while performing the Check-out by X User:

Check out failed. Unable to save original record that was to be checked out.

Status: ** Check out failed. Unable to save original record that was to be checked out.

2. Error Message while performing the ‘Save as’ on the rule by X User:

Condition for visibility: ** when tag: Class Name.XXXX is not recognized as either a valid Rule-Obj-When or Rule-Obj-Property rule

3. Revalidate and Save of the Section rule(A):

  • Error triggered for User X only

The issue was resolved when we create when rule (XXXX) (as a placeholder) in the highlighted class name. But the user Y & Z was able to perform all the operation without the creation when rule (XXXX). All the configuration were same for all the users. Could someone provide the solution for the User X to perform the action without creating the when rule.

Observation via Tracer while performing private check-out for the different users:

User X – pyIncludedRuleXML is captured while performing the check-out

User Y & Z – pyIncludedRuleXML is not captured

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