Discussion
Not able to see Agents in prsysmgmt application
Hello Everyone - We have just upgraded from Pega 6 to Pega 7 and currently I am not able to see the agents under Agent Management in the prsysmgmt application. Agents enable is set to true and I have cleared the cache and restarted the server 4 - 5 times but no luck. I have two nodes running on the server and I have configured the JMS resources for these two nodes. Any suggestion or anything missing from my end?
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Hello,
You need to run the upgradation wizard after the upgradation. Make sure you follow the post upgradation process properly which starts from 24th page in up gradation guide https://pdn.pega.com/documents/pega-717-upgrade-guide
Thanks,
Jayavardhan
Sudheer,
Create a new agent in Pega 7 and see if it comes up in SMA. It confirms whether the issue with SMA configuraiton or upgradation of agents.
--Bala
Hi Sudheer,
Please try redeploy the prsysmgmt.war in application server.
Regards,
Anandh
Hello Everyone - Thanks for your support and responses. The issue was with the JMS jar files . The jar files that are required for configuring JMS Modules were not present in the server path and that is causing the issue. Restarting the server after placing the jar files in the required location has resolved couple of issues
1. Able to see the agents in the prsysmgmt application
2. Able to import RAP with out any issues
Since it sounds like you have done what you need and it is still not working, the best way to resolve a specicfic issue like this would be to submit a support ticket through the Support Portal.
Sincerely,
Cecil Howell, CSA | Senior Instructor | Pegasystems Inc.