Discussion
Offer Created is not coming under the offer marketing panel.
Hi Team,
while trying to create offers they are not coming to the offer panel in the left hand side. Suppose I am creating an offer under Sale issue --> plan group and then save it. It is checked out, draft mode is off, proposition is created if I see it from propositino details but not coming in the offer pannel. I have tried to refresh it, Logged back in. But not displayed in the offer pannel.
While doing program Run I got error saying those offers are not found.
Thanks,
Saikat
Thanks very much for the prompt response. I am facing the issue in the practice PVS environment only. And I am able to create the offer if there is no space, it is working fine. Offer under Sales-Handset is working fine.
Thanks,
Saikat
Hi Saikat
Apologies for the inconvenience. Unfortunately this is a known limitation as of today - you must not create issues and groups with a space in its short description, in Pega Marketing.
Although the issue or group is created successfully, you'll face issues later (as you have discovered) when trying to create Offers.
To fix the current problem, you must remove the space from the short description of the issue and group SR classes (e.g. NBAM-SR-SALES-*). As you won't be able to access the App Explorer from the NextBestActionStudio, you have to use the search feature to find the class. Alternatively, you can log-in as MarketingAdministrator@PegaNBAM/install to gain access to App Explorer.
Hope this helps.
Regards
Guru
Hi Saikat
Thank you for your query.
Do you notice the same issue if you create Offers in Issues and Groups that do not have spaces? (e.g. Sales->Plans or Sales->Handsets, instead of Cross Sells->Home Cover).
By the way, can you clarify if you are facing this issue on one of the exercise systems that you downloaded from Pega Academy? If not, then I suggest that you please post this on the Decisioning and Marketing space on Mesh.
Regards
Guru