Discussion

8
Replies
4162
Views
Brahmesh@ Member since 2013 145 posts
Capgemini
Posted: 5 years ago
Last activity: 5 years 2 months ago
Closed

Open a Assignment for Multiple users in read only mode

Hi ,

We are having a below specification regarding Open a WO  in read only for multiple users at the same time.

it can be accomplished by using optimistic locking mechanism ,but we had couple of concerns with optimistic locking. like "Agents and services such as SLAs and bulk actions can update a case that is being worked by an operator. When the user attempts to save work, the update will fail."

Specification :

1) Multiple users should have the ability to open Work Objects is  read only mode at the same time  

2 While one / many users have work object in read only mode, one of the users should be able to enter 'edit' mode for the WO  .

3 User in edit mode would be able to resolve the case w/o error . 

4 If a user in Read Only mode attempts to transfer the case to him/her self where the WO was recently resolved by another user, and error should be generated indicating the case has been resolved  .

 

 Please share a feasible solution to achieve the above specification by doing any customization in case of default locking mechanism.  

 

Thanks,

Brahmesh.

 

 

Case Management
Moderation Team has archived post
Share this page LinkedIn