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Arshad_INCESSANT Member since 2014 6 posts
Incessant Technologies
Posted: 4 years ago
Last activity: 4 years 5 months ago
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Opening Old Interactions created in CSRPortal in CPMInteraction Portal

I believe the old interactions created in CSRPortal will not work in CPMInteraction portal when we upgrade from V6 to V7 (which has Pega Customer service 7.3 or higher) or when we update from CPM 7.1 or CPM 7.2 to Pega Customer service 7.3 or 7.4. However the existing service cases will work without any issues.

Is there a hotfix available to fix existing interactions so that they work without any issue in CPMInteractionPortal?

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