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 Arshad Hungarcutta (Arshad_INCESSANT)
Incessant Technologies
Senior Architect
Incessant Technologies
IN
Arshad_INCESSANT Member since 2014 7 posts
Incessant Technologies
Posted: March 28, 2016
Last activity: April 6, 2018
Posted: 28 Mar 2016 6:38 EDT
Last activity: 6 Apr 2018 19:26 EDT
Closed

Opening Old Interactions created in CSRPortal in CPMInteraction Portal

I believe the old interactions created in CSRPortal will not work in CPMInteraction portal when we upgrade from V6 to V7 (which has Pega Customer service 7.3 or higher) or when we update from CPM 7.1 or CPM 7.2 to Pega Customer service 7.3 or 7.4. However the existing service cases will work without any issues.

Is there a hotfix available to fix existing interactions so that they work without any issue in CPMInteractionPortal?

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Posted: 5 years ago
Posted: 4 Apr 2016 12:29 EDT
Amit Patel (Amit_Patel)
PEGA
Director, Customer Service Engineering
Pegasystems Inc.
US

This behavior is present by design. It's not a bug, hence there is no hotfix available. Interaction are meant to be short lived cases, typically resolved during the course of a single Phone Call. Old Interactions are available to Review at a later time, but not to Perform. 

We'd prefer it if you saw us at our best.

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