Operator ID s are missing after upgrade
Hi,
We have upgraded from 6.2 to 7.1.7 single schema. After the upgrade, we see few operator IDs are missing in the server. In the did not find anything specific to Operator ID. Any idea?
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Hi Arundathi,
When you say missing, is it in the DB or when you do a search from the Developer Studio? If it is only during the search, then search related settings need to be looked into.
Hello,
If its available in database and unable to search in Developer studio, Please add "old:" before search string.
for ex: you need to search for "developer" operator id, use "old:developer".
Hi Arundhati,
Did the upgrade complete without any errors \ exceptions, did you through the entire logs?
Does the implementation have any custom authentication\ authorization mechanism ?
Do you know the logic if any such custom authentication \ authorization is implemented ?
By any chance is the logic like if the operator is unable to get updated or synched or not found in the directory then delete, kind of logic?
Please share the exception \ error from the logs to understand better.