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Marco Looy Member since 2010 51 posts
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Posted: July 12, 2018
Last activity: July 12, 2018
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Optimizing the customer value in the call-center

Optimizing the customer value in the call-center.

Learn how the Pega Customer Decision Hub™ guides a call-center representative in every step during a customer interaction, to promote the right product or service to the right customer at the right time.

Some customers are more receptive to promotional messages than others. How can you ensure that the right product or service is promoted to the right customer at the right-time? In this introductory learning module, learn how the always-on, centralized Pega Customer Decision Hub™ guides the call-center representative in every step during a customer interaction.

***Updated by moderator: Lochan to update platform capability and add News tag***

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