Discussion

39
Views
X
Marco Looy Member since 2010 51 posts
MOD
Posted: 1 year ago
Last activity: 1 year 11 months ago
Closed

Optimizing the customer value in the call-center

Optimizing the customer value in the call-center.

Learn how the Pega Customer Decision Hub™ guides a call-center representative in every step during a customer interaction, to promote the right product or service to the right customer at the right time.

Some customers are more receptive to promotional messages than others. How can you ensure that the right product or service is promoted to the right customer at the right-time? In this introductory learning module, learn how the always-on, centralized Pega Customer Decision Hub™ guides the call-center representative in every step during a customer interaction.

***Updated by moderator: Lochan to update platform capability and add News tag***

Decision Management Support News
Moderation Team has archived post
Share this page LinkedIn