Posted: 6 May 2015 8:13 EDT Last activity: 8 May 2015 11:47 EDT
I have 3 cases which I run parallelly. Then I want to run two more cases only ONCE and when ANY of previous 3 cases are Resolved-completed.
I tried to do it via tickets (sentTicketTo Parent and wait for it before starting 2 last cases) but I face issues. like each time one of inital 3 ones are Resolve-completed I get new 2 cases and so on....3 times.
Are your cases all different case types? Are any of them sub cases? Could they be?
I might configure this as a Parent case type with 3 Child case types and one of the child cases types would have 2 child case types. Then the child case types would have automatic instantiation when any of the 3 child case types reached the appropriate status.