Here are some FAQs we’ve anticipated and prepared:
Q: How does Pega’s Digital Delivery impact me and my organization?
A: Pega wants to make sure that customers and partners have access to their licensed Pega software. Now you can request downloads yourself instead of creating a media request on My Support Portal. Stay current, request upgrades here as well!
Q: I’m having trouble using digital delivery, who should I contact?
A: Customers have an account administrator for the Pega Community. Those administrators can add and remove team members so that they are able to request software and enter support requests. If your Pega Community account is up-to-date, but you still don’t see products you expect, email DigitalDelivery@pega.com for help using the new page. If your request is time-sensitive, you can always create a media request on My Support Portal.
Q: How do I request an older version of a product?
A: Once you add a product to your cart, click Continue. You can select an older version before finalizing your request.
Q: I haven’t received an email to download my software. What do I do?
A: Most requests will be fulfilled within 15 minutes. If you don’t see a fulfillment email, check your junk mail folder. If you are unable to find the confirmation e-mail, go to Digital Delivery Home and see if your My Downloads button is enabled. Pega products may be large files, and there may be a time delay in making those files available after a request is received.
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