Larry Braswell (brasl)
GCS Solutions Engineering Team Lead
Pegasystems Inc.
brasl Member since 2016 1 post
Posted: June 18, 2020
Last activity: August 17, 2020
Posted: 18 Jun 2020 12:38 EDT
Last activity: 17 Aug 2020 12:49 EDT

Pega Robotic Automation and Windows 10 version 2004

Windows 10 version 2004, released by Microsoft on May 27, 2020, conflicts with Pega Robotic Automation software. This issue can prevent you from automating 32–bit applications when running the 64–bit version of Windows 10. This issue does not occur in Windows 10 versions prior to 2004.


This problem was discovered by the Pega Robotic Automation engineering team and they are diligently researching the issue now. We plan to create a solution for version Pega Robotic Automation version 19.1 and I will contact you as soon as that solution is available. Until that time, these are the courses of action that we recommend:


  • If you have not installed Windows 10 version 2004, do nothing. Refrain from installing this update until a release is available that specifically addresses this issue.


  • If you have installed Windows 10 version 2004, uninstall the Windows 10 version 2004 update. Your functionality should return to the pre-Windows 10 version 2004 state. I will notify you when a new release becomes available that specifically addresses this issue.


If you are unsure, please contact Product Support for help in determining the correct course of action for your organization

Pega Robotic Process Automation Pega Robotic Desktop Automation Robotic Process Automation Robotics System Architect