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dahlc Member since 2014 5 posts
PEGA
Posted: June 3, 2016
Last activity: November 30, 2016
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Portal Search Does not Work

Need help with a customer search issue.  They are running Pega 7.2.

 

"Search does not return existing work objects. Below is what is described in the implementation guide for CS. The Work objects are indexed and I tried reindexing. The work types are specified in the application rule."

 

***Updated by moderator: Maryrita to add Group Tag***

 

Pega Customer Service uses the Pega 7 Platform search facility for work objects/case data. Pega

Customer Service searches for your work types/objects only if they are listed on your Application rule

or an inherited Application rule.

When the user selects a work object/case from the portal search results list, a tab is opened in the

general work area using the Review harness for that work type.

For more information on enabling search of work data for your application, see online Help.
 

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