Need help with a customer search issue. They are running Pega 7.2.
"Search does not return existing work objects. Below is what is described in the implementation guide for CS. The Work objects are indexed and I tried reindexing. The work types are specified in the application rule."
***Updated by moderator: Maryrita to add Group Tag***
Pega Customer Service uses the Pega 7 Platform search facility for work objects/case data. Pega
Customer Service searches for your work types/objects only if they are listed on your Application rule
or an inherited Application rule.
When the user selects a work object/case from the portal search results list, a tab is opened in the
general work area using the Review harness for that work type.
For more information on enabling search of work data for your application, see online Help.
This looks like it may be a Pega CS bug. During the Search process (for Work), Activity "CPMSetSearchWorkParams" runs and Step 2 references DataPage "Declare_CPMAggregateApplication".
This data page loads by calling activity "CPMLoadAggregateApplication". Step 2 uses WHEN Logic to see if "Declare_CurrentApplication.pyIsParentIncluded" is true. There used to be a checkbox on the Application rule that said "Include Parent" and that is where this "pyIsParentIncluded" value came from, however, that checkbox is no longer on the App form. (I think it went away once we started supporting multiple "Build On Application").
As a test, could you please remove/disable the WHEN logic in Step 2 and see if Search results then appear? If so, then please have an SR/SE item spun off so that we can provide a solution.