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Optum Technology
Posted: 4 years ago
Last activity: 4 years 7 months ago
A problem occurred while attempting to connect to the authentication service. Reason: connect timed out
I am not able to log into my cloud instance. I am new to this but was able to successfully access a few days ago. When logging in i get the following message:
A problem occurred while attempting to connect to the authentication service. Reason: connect timed out
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Posted: 4 years ago
Posted: 4 years ago
The cloud instance is multi-tenant and the URL sent in the welcome email includes the tenant identifier.
Posted: 4 years ago
I think you should check if your firewall is preventing any interaction with external sources or if the database is up and running.
I found that I must use the link that was provided in the email when the cloud instance was provisioned. I thought I could use a link up to and including PRServletCustom to get to the login like we do at our site, but that is not the case with this cloud instance.