Discussion
Optum Technology
US
Last activity: 16 Mar 2018 19:46 EDT
A problem occurred while attempting to connect to the authentication service. Reason: connect timed out
I am not able to log into my cloud instance. I am new to this but was able to successfully access a few days ago. When logging in i get the following message:
A problem occurred while attempting to connect to the authentication service. Reason: connect timed out
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Optum Technology
US
I found that I must use the link that was provided in the email when the cloud instance was provisioned. I thought I could use a link up to and including PRServletCustom to get to the login like we do at our site, but that is not the case with this cloud instance.
Pegasystems
US
The cloud instance is multi-tenant and the URL sent in the welcome email includes the tenant identifier.
Rulesware
SV
I think you should check if your firewall is preventing any interaction with external sources or if the database is up and running.