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Posted: October 21, 2015
Last activity: October 26, 2015
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Problem in subcase routing.
Hi,
I am trying to route a subcase using flow-shape and configure step behaviour. I had selected
But, My case is not routing to the subcase.
Please Suggest,
Thanks,
Rahul Nair
I do not understand what you mean with Route to a sub case. What you do here is Creating a subcase. The subcase itself will now follow it own life cycle and if there is an assignment in the "SWDeveloper Case" the subcase will be there to be worked on. The work items should be in the work list or work basket defined for that assignment. You might need to go to the Case Manager portal to open that work list or basket.