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JEFFGRAY Member since 2011 5 posts
Highmark Inc.
Posted: 1 year ago
Last activity: 1 year 9 months ago
Closed

Product Enhancement - Need a way in Pega 8 for Case Manager portal to provide work queue management on other operators

I have a customer need for Pega 8 where they need to be able to manage work queues on other operators. They are used to changing skills in Pega 7 on other operators and need the same functionality in our upgrade to Pega 8 but for work queues. We are looking for an enhancement to provide an out-of-the-box solution to our customer. It is puzzling why Pega 7 makes skills management on other operators available but not work queue management on other operators, and Pega 8 does not provide this functionality. The customer need is legitimate as SLA's and urgency will not solve the problem, which I can discuss outside of this forum if needed.

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