Discussion2Replies371Views×Close popoverSandeep Ghosh (Sandeep_Ghosh) Scotiabank Lead System Architect Scotiabank CA View ProfileSend Message Sandeep_Ghosh Member since 2011 39 posts Scotiabank Posted: June 11, 2016Last activity: June 13, 2016Posted: 11 Jun 2016 14:59 EDTLast activity: 13 Jun 2016 10:47 EDT Closed Query on LSA (7.1) Quiz - Service LevelsHelloIn the quiz of Service Level chapter, below question is provided. However in the quiz it is written that "The ServiceLevelEvents agent is defined as a Standard agent and by default runs every 30 seconds". Then why the answer is incorrect? Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 4 years agoPosted: 11 Jun 2016 22:08 EDT×Close popoverLee Pederson (pedel) PEGA Principal Instructor Pegasystems Inc. US View ProfileSend Messagepedel PEGA replied to Sandeep_GhoshThis has been answered before. ProcessEvent is not called unless a lock can be obtained. The queue record may be checked every 30 seconds. Does not mean the Activity will be called every 30 seconds. Posted: 4 years agoPosted: 13 Jun 2016 10:47 EDT×Close popoverVigneshwaran Aravindhan (VigneshAravind) Cognizant Senior Technology Architect Cognizant IN View ProfileSend MessageVigneshAravind Cognizant replied to Sandeep_GhoshServiceLevelEvents is an OOTB standard agent that wakes up every 30 seconds to verify if there are suitable item(s) to process in its queue. When a suitable item is not found OR if the queue is empty; the agent goes back to sleep without invoking System-Queue-ServiceLevel.ProcessEvent (the agent's activity).