Questions on Pega Customer Decision Hub (CDH) integration with Email Service Provider (ESP)
Q: Do we need to send anything else other than InteractionID to Email Service Provider (ESP) for us to process the response back from ESP?
Pega Expert Answer: There are a few key elements that need to come back in response in addition to the InteractionID. You need issues/group/action and rank (if you sent out more than 1 action in one decision).
Q: If an end user clicks on a treatment more than once, how many times is it recorded in Interaction History?
Pega Expert Answer: We capture the response as many times as it comes in. We do also have a unique count when it’s for the same interaction/issue/group/action.
***Edited by Moderator: Pooja Gadige to add platform capability tag, add Developer Knowledge Share tag***