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Ola Wojnar (wojna)
Technical Documentation Spring Intern
Pegasystems Inc.
wojna Member since 2021 1 post
Posted: 1 week 5 days ago
Last activity: 1 week 5 days ago

Questions on Pega Customer Decision Hub (CDH) integration with Email Service Provider (ESP)

Question 1

Q: Do we need to send anything else other than InteractionID to Email Service Provider (ESP) for us to process the response back from ESP?

Pega Expert Answer: There are a few key elements that need to come back in response in addition to the InteractionID. You need issues/group/action and rank (if you sent out more than 1 action in one decision).


Question 2

Q: If an end user clicks on a treatment more than once, how many times is it recorded in Interaction History?

Pega Expert Answer: We capture the response as many times as it comes in. We do also have a unique count when it’s for the same interaction/issue/group/action.

***Edited by Moderator: Pooja Gadige to add platform capability tag, add Developer Knowledge Share tag***
Pega Customer Decision Hub Decision Management Developer Knowledge Share