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Chaitra Kamaraju (ChaitraKVL)
PEGA
Sr. Manager, Quality Excellence
Pegasystems Inc.
IN
ChaitraKVL Member since 2011 13 posts
PEGA
Posted: February 12, 2016
Last activity: April 6, 2018
Posted: 12 Feb 2016 16:31 EST
Last activity: 6 Apr 2018 19:26 EDT
Closed

Re-implementing tear-off in Customer Service (CS)

Hi,

The upgrade is being performed from 6.1 to 7.1.9 with the CS being 7.1.4.

The new Interaction Portal doesn't support tear-offf, but the business is used to work with tear-off and want that even after upgrade to Pega 7.

What could be the possible approaches and how can we achieve it.

Any experiences or inputs on this would be helpful.

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System Administration Upgrades
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