Discussion 1 Replies 97 Views × Close popover Chaitra Kamaraju (ChaitraKVL) PEGA Sr. Manager, Quality Excellence Pegasystems Inc. IN View Profile Send Message ChaitraKVL Member since 2011 13 posts PEGA Posted: February 12, 2016 Last activity: April 6, 2018 Posted: 12 Feb 2016 16:31 EST Last activity: 6 Apr 2018 19:26 EDT Closed Re-implementing tear-off in Customer Service (CS) Hi, The upgrade is being performed from 6.1 to 7.1.9 with the CS being 7.1.4. The new Interaction Portal doesn't support tear-offf, but the business is used to work with tear-off and want that even after upgrade to Pega 7. What could be the possible approaches and how can we achieve it. Any experiences or inputs on this would be helpful. **Moderation Team has archived post** This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post. System Administration Upgrades Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 5 years ago Posted: 16 Feb 2016 1:40 EST × Close popover Dhevendra Earva (earvd) PEGA Senior Manager, Cloud Engineering Pegasystems Inc. IN View Profile Send Message earvd PEGA replied to ChaitraKVL There is no alternate available for the Tear-off. Customers need to redesign this functionality. In one of the customer scenario after upgrade we have created a tab in the perform harness to show the 360 view of the customer with collapsible sections.