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Antonio Paladino (palaa1)
Senior System Architect
Pegasystems Inc.
palaa1 Member since 2019 2 posts
Posted: August 28, 2020
Last activity: August 28, 2020

Remove duplicate operator IDs from the My Team dropdown list

I noticed that the “My team” dropdown list which is sourced by a report definition can show duplicate Operator IDs which might then lead to confusion.

The OOB dropdown list control is sourced by the pyOperatorsByWorkGroup report definition which returns a list of operators (team members) based on the current operator’s Work Group input parameter.

However, its Sub-report is only filtering the results by the current Operator ID which is then leading to duplicates. This issue might happen when an operator belongs to multiple teams and has assignments linked to different work baskets.

Therefore, to remove duplicate entries from the My Team dropdown list, I suggest saving a copy of the OOB report definition (pyOperatorsByWorkGroup) in your ruleset and add a new filter condition (B) to the Sub-report.

Please refer to the attachment for further details on how to implement the changes.

Hope you find it useful.

Pega Customer Service 8.4 Developer Knowledge Share