Posted: 1 month agoLast activity: 3 days 23 hours ago
Roadmap Tech Talk with Live Q&A
Hi all! I am so excited to share the news that I am a part of PegaWorld iNspire this year! I will be joining Kerim Akgonul, SVP Products, for an exclusive look into the vision and roadmap for Pega’s industry-leading customer service, customer engagement, and intelligent automation platforms. Kerim and I will discuss the enhancements that are coming in AI, robotics, low-code, and more.
We want to hear from YOU! Do you have questions about our roadmap or overall vision? Do you have questions about best practices? Let us know! Please respond to this Collaboration Center post by replying with questions you would like me to ask Kerim! How this will work:
Either reply to this post with your specific question OR click the I found this helpful button on someone else's reply that you want to hear answered in the live session.
The quality questions with the most amount of “I found this helpful” clicks will be asked in the live session with Kerim.
Suggestions for your post:
Ask something that will benefit the entire Pega Community, not something in the weeds about a specific configuration on your project 😊.
If your Pega Community username is not your full name, feel free to put your name in your post so we can give you a shout out if we use your question live!
Promote it! You will likely get more “I found this helpful” clicks on your question if you tweet it or post it on LinkedIn asking for support!
Unfortunately, due to the limited live session time, we likely will not be able to answer all the questions live. After the event, we will find a way to circle back on the unanswered questions.
I can’t wait to hear from you! See you (virtually) at PegaWorld iNspire!
I would be interested to know the vision to extend Pega Call (CTI) enhancement for User-Friendly experience. As per current product offering, it has multiple UI lagging along with measure performance obstacles. (Specially for full telephony).
Automation is becoming more important than ever in our Post-COVID19 world. How does the situation change the roadmap and how we position pega projects to clients? - Do you foresee Pega Robotics for example, becoming more in demand.
A lot of our customers are interested in the first option, where they want to create workflows on their own, the only issue we find is with integration. Which we believe still requires a System Architects help. Do you have any plans to implement patterns or components to make it available in self-service mode?
The organizations which have started their journey towards microservices are benchmarking applications against the 12-factor app. It would be great if Pega can set up a session on how to develop Pega apps which are 12-Factor compliant and get it evaluated by an independent analysts firm?
Where do you see case type wrt micro service architecture ? The reason I have asked is, Pega platform is built on a relational database. If my application has 100 of case types. One bad code for one case type can shut down my whole application where DB could a one point of failure.
Are there any considerations to move away from the browser-based approach in working with Pega? Or are there ways to improve the way Pega works in browsers like Chrome, IE, etc so that there is less room for errors and it becomes a more stable UX?
Whilst many in the Pega Community are cognizant of the technical merits of your software solutions, how will you be repositioning your marketing roadmap during this time of urgent digital transformation, as companies suddenly realize the importance of change, but may simply default to more "famous" service providers with brand names (often plastered everywhere) that come immediately to the minds of CTO's and CEO's. After all, CTO's and CEO's are humans, and in times of stress, many may not go through a systematic vendor selection process to choose the best solution.