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Luxoft
Posted: June 8, 2016
Last activity: June 27, 2016
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Session Timeout pop-up window does not appear
Hi,
We are adding an "Authentication Timeout" in all of our access group. The value is 3600 seconds.
Expectation is that a the pop-up window will appear so that the user can re-enter its user and password.
Instead, the following error appeared in the screen without giving the user a chance to re-enters its credentials:
|
java.lang.NullPointerException
at com.pega.pegarules.authorization.Authorization.getRuleSets(Authorization.java:243) |
Our Pega Version is 5.2.
Any help will be appreaciated.
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Posted: 4 years ago
We are using the default authentication "prweb/PRServlet".
The fix is to modify the "prconfig.xml" file and add the following definitions:
<env name="timeout/browser" value="10800"/>
<env name="timeout/application" value="10800"/>
Are you using the customized authentication means instead of prweb/PRServlet you have customized url like prweb/XXXXX....??
If yes I think in the Authentication service rule we will define the stream name which will be displayed when the timeout happened.As per the log files that stream name is null.
Please check and let me know.