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Edgar Verburg (EdgarPDN)
SynTouch

SynTouch
NL
EdgarPDN Member since 2015 12 posts
SynTouch
Posted: January 15, 2016
Last activity: February 1, 2016
Posted: 15 Jan 2016 4:28 EST
Last activity: 1 Feb 2016 13:33 EST
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Skill Based Routing

Given the generic nature of a skill, what is an appropriate location in the class hierarchy for defining Skill rules?

I'm curious to read about best practices in setting up routing using "ToSkilledGroup" (push) or "ToSkilledWorkbasket" (pull) taking into skill configuration into account.

Pega Academy
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