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PARIKSHITIBM Member since 2009 1 post
Ibm
Posted: 5 years ago
Last activity: 5 years ago
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SLA Exercise Solution not Working

Hi,

 

I completed the solution for the SLA exercise but it wasn't working. In other words, the SLA rule didnt seem to fire and neither the urgency values got updated nor the escalation activity triggered. I imported the Pega academy solution and still it is the same issue. After importing the solution, when I run the Purchase request application and get to the Purchase order flow, I see that the urgency displayed in the UI header section goes blank. I also dont see the SLA getting triggered. I tried the Tracer to see if the SLA is triggered but it is not. I also checked on SMA that the SLA agent is enabled and I see that it is executing every 30 secs. Does anyone know what could be the issue?

 

Thanks!

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