Discussion

6
Replies
467
Views
SusanB4261 Member since 2007 3 posts
Bank of New York Mellon
Posted: 5 years ago
Last activity: 4 years 9 months ago
Closed

SLA Passed Deadline Not Working in V5.5

SLA Rule Passed Deadline is set to fire at 15 calendar days from the Deadline. It worked in the test environment but is not working in the Prod environment. History shows nothing. The Goal and Deadline show in the History executing as expected. The NewAssign Page shows pyLateDefaultDays = 15 and pxLateExecuteCount = 1 which is what I expect. The pxDeadlineTime was 5/21 so we expected the Passed Deadline to execute 15 days later on 6/5.

Any idea why it is not working?

Case Management
Moderation Team has archived post
Share this page LinkedIn