Discussion

6
Replies
497
Views
Susan Barclay (SusanB4261)
Bank of New York Mellon

Bank of New York Mellon
US
SusanB4261 Member since 2007 3 posts
Bank of New York Mellon
Posted: June 12, 2015
Last activity: November 3, 2015
Posted: 12 Jun 2015 17:41 EDT
Last activity: 3 Nov 2015 8:38 EST
Closed

SLA Passed Deadline Not Working in V5.5

SLA Rule Passed Deadline is set to fire at 15 calendar days from the Deadline. It worked in the test environment but is not working in the Prod environment. History shows nothing. The Goal and Deadline show in the History executing as expected. The NewAssign Page shows pyLateDefaultDays = 15 and pxLateExecuteCount = 1 which is what I expect. The pxDeadlineTime was 5/21 so we expected the Passed Deadline to execute 15 days later on 6/5.

Any idea why it is not working?

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion.