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Rupesh Member since 2015 2 posts
Tata Consultancy services
Posted: 5 years ago
Last activity: 5 years 5 months ago
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SLA problems

An SLA is defined below .what would be the value of urgency after 5 days of no action

default urgency =10

initial urgency =15

goal-1 day -10

deadline -3days-15

passed deadline -1day-10

 

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