Rupesh Member since 2015 2 posts
Tata Consultancy services
Posted: 5 years ago
Last activity: 3 years 5 months ago

SLA problems

An SLA is defined below .what would be the value of urgency after 5 days of no action

default urgency =10

initial urgency =15

goal-1 day -10

deadline -3days-15

passed deadline -1day-10

repeating passed deadline -3times

i want to know the urgency of this problemm..

my doubts are...

1.should we add both default and urgency value both to overall urgency

2.if repeating deadline is not given what we have to do....should we assume it ? so that we can calculate for 5 days

plz help me solving my doubts

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