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SGOPALAN Member since 2011 12 posts
Virtusa Corporation
Posted: 4 years ago
Last activity: 4 years 3 months ago
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SLA rule is not getting invoked

Hello,

I created an SLA rule for an assignment shape. In that, we are calling the "Advance Flow" action to advance the process flow with a specific Flow Action.

SLA Goal and Deadline time is reached, but i dont see the Action being called. I still see the Assignment in the assignments table.

Is there any configurations required for the SLA rule to be invoked. Does the Ruleset need to be added into a any Application stack/Access Group?

We are using Pega 7.1.8 for our application. Appreciate any responses or pointiers on this.

Thanks,

Swami

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