Discussion3Replies1570Views SGOPALAN Member since 2011 12 posts Virtusa Corporation Posted: 4 years agoLast activity: 4 years 3 months ago Closed SLA rule is not getting invokedHello,I created an SLA rule for an assignment shape. In that, we are calling the "Advance Flow" action to advance the process flow with a specific Flow Action.SLA Goal and Deadline time is reached, but i dont see the Action being called. I still see the Assignment in the assignments table.Is there any configurations required for the SLA rule to be invoked. Does the Ruleset need to be added into a any Application stack/Access Group?We are using Pega 7.1.8 for our application. Appreciate any responses or pointiers on this.Thanks,Swami***Updated by moderator: Lochan to add Categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 4 years agopedel PEGA replied to SGOPALANSLAs run in the context of the requestor. It is doubtful this is a ruleset stack issue. Are there any restrictions defined in the Security tab of the Flow Action you are trying to Resume? In any case, using an IE browser, launch SMA using: Designer Studio -> System -> Operations -> System Management Application Check: Agent Management -> System Queue Management, specifically "Broken Process". You should also check the logs to see if exceptions are being thrown. You can try add debugging to your SLA. For example prior to "Advance Flow" you can call invoke the "HistoryAdd" Activity to see whether the SLA is truly being called. Also - inspect the pyMinimumDateTimeForProcessing value for "Scheduled" Service Level records. How do the values compare to the dates observed in the logs? Is pyMinimumDateTimeForProcessing far the future perhaps? Posted: 4 years agoSathyaG_Incessant INCESSANT TECHNOLOGIES replied to SGOPALAN1. Can you please check if the SLA rule was checked in after your changes ? 2. Also please check if Service Level Events Agent is up and running. Posted: 4 years agoRaviB211 Cognizant replied to SGOPALANHi, I have the similar issue. The Actions that are mentioned to be performed once the Dead line is reached is not triggered. I do not have the access to the SMA. So what can i do to resolve this issue. Thanks in advance.