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 Agus Santoso (AgusS672)
PT. Bank Sinarmas

PT. Bank Sinarmas
ID
AgusS672 Member since 2016 13 posts
PT. Bank Sinarmas
Posted: July 13, 2017
Last activity: October 9, 2017
Posted: 13 Jul 2017 22:54 EDT
Last activity: 9 Oct 2017 4:31 EDT
Closed

Stage Error/Crash

I re-made a stage in my case, which is crashed a moment ago. Yesterday, it was totally fine but when I open it again today, it is failed (ActivityStatusError window suddenly popped up) and I can't open the stage anymore. Please help, I need a guidance to fix it. I am using Pega 7.1.9 and I added the screenshot below.

Enterprise Application Development Dev/Designer Studio Case Management
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Posted: 4 years ago
Posted: 14 Jul 2017 1:53 EDT
Pushpalatha Alasyam (Pushpalatha Alasyam)
PEGA
Technical Lead
PEG
IN

is your Case present in Data-Class? Collect the tracer while opening stage and check for error. Primary Page when error has occurred is referring to data class I believe, but harness is not Data-class or not in its inheritance    hierarchy. Mostly you will understand the issue by checking tracer. 


Please submit an SR with Tracer, PegaRules.log and CaseType.xml if you need GCS help further on this. 
Posted: 4 years ago
Updated: 4 years ago
Posted: 14 Jul 2017 3:26 EDT
Updated: 14 Jul 2017 3:28 EDT
Vidyaranjan AV (Vidyaranjan)
MOD
Senior Online Community Moderator
Pegasystems Inc.
IN

Hi AgusS672,


When you submit an SR with the support team, do let us know the SR number here so that we can tag it to the thread and track it to resolution.


Thanks!