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$Palani$ Member since 2015 1 post
VIRTUSA
Posted: 5 years ago
Last activity: 2 years 11 months ago
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Standard Agent runtime AccessGroup assignment

We are trying to create an agent whose AccessGroup should be determined and assigned at run-time. Basically, new request thread created for each agent queue message (work object) should be assigned to certain AccessGroup based on some params of the agent queue message (work object). Please share the best approach for this problem.

Thanks,
Palani

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