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Bhaskar A Member since 2012 10 posts
Xchanging Technologies
Posted: November 2, 2015
Last activity: December 16, 2015
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staus work field not working in Endshape.

Hi,

we are using the Pega 7.1.5 version.

We are trying change the status of child cases via end shape. but the status is not changing for some cases.

We have a parent case, lets call it Parent(W-), and a  Child(Q-). On a certain step of the Parent, user create a number of Child cases(raising query to customers) and initiall status was "New-Query".
once submitt the child cases, status has been changed to "Pending-Queried". we defined the same in work status field in end shape. but the status is not changing for some cases. we are unable to reproduce this issue in production environments.
anyone facing this type of issue in production environments?

Are we missing something? please suggest

 

Regards,

Bhaskar

Case Management
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