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Brahmesh@ Member since 2013 147 posts
Capgemini
Posted: April 20, 2015
Last activity: October 4, 2015
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Suspend Process Flow for a while

Hi ,

we had a requirement to stall the process flow for the specific time that defined by business user's.

Requirement: Business Process may be relayed on customer response,and there will be delay in response of the customer,so business wanna route the WO's to the stall work basket to keep it hold for 'x' number of days including SLA parameters as well (Urgency,Goal,Deadline time),
After x number of days flow should resume automatically with SLA parameters(urgency,SLA) where it got paused,(Or) user can proceed with WO's before expired the 'x'of days.

Work Around :
1) Pega 7 has been providing the "Wait" smart shape to accomplish this kind of requirement ,but SLA  is not getting paused.

2) finally we've decided to take SLA back up & dequeue the entry from SLA table before gets routed to the stall WB ,and whenever a user pick the case up to work on then we would make an entry into SLA table(enqueue) with the back up SLA details.

Anybody had work around on this.Please update here.

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