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 Praveen Modukuri (MSVPRAVEEN-1)
United Health Group

United Health Group
IN
MSVPRAVEEN-1 Member since 2011 6 posts
United Health Group
Posted: March 7, 2016
Last activity: March 15, 2016
Posted: 7 Mar 2016 6:18 EST
Last activity: 15 Mar 2016 22:01 EDT
Closed

Tag operators to more than one work group

We have a requirement where Operators can belong to more than 1 Work Group. Scenario is as below

1. WorkGroup 1 which has operators A, B, C, and D with E as manager/Supervisor.

2. Work Group 2 has operators B and C with F as manager/Supervisor. 

Workbaskets that are tagged to workgroups and operators are also different. Pega allows an Operator to be part of 1 work group only. Just wanted to check what options are available without too much customization to achieve functionality 

 

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Posted: 5 years ago
Posted: 15 Mar 2016 22:01 EDT
Tara Pottebaum (pottt)
PEGA
Tech Enablement, Lead Curriculum Developer
Pegasystems Inc.
US

What is the business need for one operator to be associated with two or more work groups?  For what purpose is this functionality needed?


For example, is it related to using the OOTB routers? Or on the case manager portal for the the supervisor to see the workers in their work group? 


Currently, OOTB, it is one work group per operator.


Regards,


Tara


Pega Academy Support Team


 

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