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Praveen Modukuri (MSVPRAVEEN-1)
United Health Group

United Health Group
IN
MSVPRAVEEN-1 Member since 2011 6 posts
United Health Group
Posted: March 7, 2016
Last activity: March 15, 2016
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Tag operators to more than one work group

We have a requirement where Operators can belong to more than 1 Work Group. Scenario is as below

1. WorkGroup 1 which has operators A, B, C, and D with E as manager/Supervisor.

2. Work Group 2 has operators B and C with F as manager/Supervisor. 

Workbaskets that are tagged to workgroups and operators are also different. Pega allows an Operator to be part of 1 work group only. Just wanted to check what options are available without too much customization to achieve functionality 

 

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