Posted: 7 Mar 2016 6:18 EST Last activity: 15 Mar 2016 22:01 EDT
Tag operators to more than one work group
We have a requirement where Operators can belong to more than 1 Work Group. Scenario is as below
1. WorkGroup 1 which has operators A, B, C, and D with E as manager/Supervisor.
2. Work Group 2 has operators B and C with F as manager/Supervisor.
Workbaskets that are tagged to workgroups and operators are also different. Pega allows an Operator to be part of 1 work group only. Just wanted to check what options are available without too much customization to achieve functionality