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RavitejaA Member since 2014 8 posts
Scotiabank
Posted: August 17, 2015
Last activity: October 30, 2015
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Is there any way that we can configure an sla that should be start whenever the assignment routed to worklist from a work basket

Hi,

I have a requirement where an SLA should be start whenever the assignment is routed to work list from a work basket?

Generally if we configure an SLA on an assignmnet which is routed to work basket,sla will start whenever assignment is being created.But i need that sla should be start after it is routed to any user work list.

 

And also is there any way to STOP and START an assignment level SLA whenever the status changes without submitting the assignment?

 

Thanks,

Raviteja.

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