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 Bharat Teja Gangi (BharatTeja)
Virtusa
Associate Consultant
Virtusa
IN
BharatTeja Member since 2012 8 posts
Virtusa
Posted: March 9, 2015
Last activity: November 29, 2016
Posted: 9 Mar 2015 10:02 EDT
Last activity: 29 Nov 2016 16:32 EST
Closed

Timezone and Locale for Agents

We have an agent where few date conversions will occur as part of agent processing.

My server's timezone is EST and the date conversion should  happen w.r.t Europe/London timezone.

How can we achieve this?

Can we set the locale using the PublicAPI method(setLocale()) at the start of agent processing?

 

Also please let me know if there are any alternative ways to do it.

 
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Posted: 6 years ago
Posted: 10 Mar 2015 5:34 EDT
Sarada Satapathy (SATAS)
PEGA
Senior Manager, Technical Enablement & UAP
Pega System World Wide India Pvt. Ltd.
IN

Hi Bharat,


Could you please evaluate this option, by calling a custom activity containing setLoacaleName() function in the first step of the activity used in the Agent.


Changing locale permanently


To change these settings permanently on your Windows workstation, use the Windows Start menu item Settings> Control Panel >Regional Options >General to set the workstation locale. Similarly, use the Windows DateTime control panel to review or set time zones.


Changing locale programmatically


An activity can change a user locale temporarily by calling the PublicAPI function setLocaleName(). For example, a multilingual worker might switch between English and Spanish rapidly, to match the speech of an incoming caller, by clicking a button on the Process Work workspace.


This lets your application implement a user selection of locale (as application users do not ordinarily have access to the Locale Settings tool).


 
Posted: 4 years ago
Posted: 29 Nov 2016 16:32 EST
Srinivasan T (Infosrini)
BNZ
Process Automation Architect
BNZ
NZ

Hi Mary,


We had the issue that all the SLA's running post an Agent action are getting wrong SLA calculation. This stuff about the pyCalendar setting on the workobject level was really useful to fix the issue. Thanks :).


Thanks,


Srini 
Posted: 5 years ago
Posted: 6 Nov 2015 14:34 EST
Bharat Teja Gangi (BharatTeja)
Virtusa
Associate Consultant
Virtusa
IN

Sata,


If we need to oveeride only Timezone for agent, set the timezone on pxRequestor.pyUseTimeZone. this is working.. For Locale settings, we can use setLocale() method.